| 1 |
What is BizChannel@CIMB? |
| BizChannel@CIMB is an online portal that provides a range of products and services to suit your business needs and serve your changing financial needs. You will be able to access a complete suite of secured banking services which enables you to manage your finance anytime anywhere while maintaining full control over your accounts. Equipped with high-level security features, we assure confidentiality of your financial and organization information. |
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| 2 |
What are the services offered in BizChannel@CIMB? |
| Based on the services subscribed, organization users can accomplish these tasks using BizChannel@CIMB:
AccountServices@CIMB
AccountServives@CIMB allows customers on-line, real-time and secure access to information through CIMB. With this service, you can:
- View account statements and details of transactions
- View historical data up to a specified period of time with search function ability
- Statement downloads in various formats for ease of bank account reconciliation and seamless integration to your accounting systems
- Advice Printing with option to embed company logo by email or physical mail
- Maintain Favourite Account and Template for recurring payments
Payments@CIMB
Payments@CIMB solutions aim to expedite payments in the most cost-efficient manner to enhance a corporate's purchase-to-pay cycle with the following solutions:
- Bulk Payments - Payroll including salary credits, EPF, LHDN, SOCSO and ZAKAT
- Interbank GIRO (IBG)
- Fund Transfer
- Cashier's Order & Demand Drafts
- RENTAS & Telegraphic Transfers
- Government Payment Services
- FPX Payments
- DuitNow Transfer
Collections@CIMB
Collections@CIMB solution focuses on providing cost-efficient solutions to enhance a company's order-to-cash cycle. Value for funds and information flows for account reconciliation are enhanced via the following solutions:
- Collections inquiry module
- Direct Debit - CIMB & PayNet
- Bill Payments
- JomPay
- FPX Collections
- DuitNow ID (with Business Registration Number)
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| 3 |
Do I have to pay for using BizChannel@CIMB? |
| BizChannel@CIMB charges nominal monthly subscription fees and competitive transaction charges. However, CIMB has the discretion to impose other charges prior to which sufficient notice will be given to customers.
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Transaction Types
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BizChannel@CIMB Fees & Charges
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Monthly Subscription
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RM20 per user |
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Security Device Fee
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RM100 per device |
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Telegraphic Transfer
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RM6 (SGD, Indon Rupiah, Thai Baht)
RM20 (Other currencies) |
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Real Time Gross Settlement (RTGS/RENTAS Payment/ Local Bank Transfer)
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RM2 per transaction |
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Interbank GIRO Fund Transfer (IBG)
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RM0.10 per transaction |
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DuitNow Transfer
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Waived until further notice |
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Bulk Payments
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RM0.10 per transaction |
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Banker's Cheque
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RM5 and stamp duty of RM0.15 |
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Stop Payment Instruction on Bulk Payment |
RM10 per instruction |
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Demand Draft
i) Local Demand Draft
ii) Foreign Demand Draft
FDD denominated in Malaysian Ringgit
FDD denominated in foreign currency less than RM5,000
FDD denominated in foreign currency more than RM5,000
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RM5
RM2
RM5
No Charge |
* Note: The RM0.50 processing fee on each cheque issued will take effect on 2 January 2015. |
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| 4 |
Is the service available 24 hours a day? |
| BizChannel@CIMB is available 24/7 for account balance subject to scheduled downtime for fixes or system enhancement. The scheduled downtime will be announced at the BizChannel@CIMB login page and home page after login. |
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| 5 |
Is there a cut-off time for payment processing? |
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Yes. The cut-off time will depend on the type/mode of transactions.
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Transaction
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Start Time |
End Time
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In House Transfer
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12:10am |
11:55pm |
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Interbank GIRO
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12:10am |
11:55pm |
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DuitNow
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12:10am |
11:55pm |
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Bill Payment
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12:10am |
11:55pm |
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JomPay
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12:10am |
11:55pm |
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RENTAS
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8:00am |
3:30pm |
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FPX Payment
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24 hours
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Telegraphic Transfer (TT)
Note: Subject to foreign currencies' individual cut off time
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7:00am |
4:00pm |
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Statutory Payments
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4:30am |
11:30pm |
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Bulk Payments & Payroll
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4:30am |
6:30pm |
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Bulk Payments - RENTAS
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4:30am |
3:30pm |
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Bill Payments Upload
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7:00am |
11:30pm |
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JomPay Upload
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7:00am |
11:30pm |
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Bulk Payment - TT
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7:00am |
4:00pm |
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CIMB Direct Debit
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7:00am |
5:00pm |
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PayNet Direct Debit
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7:00am |
5:00pm |
What are the currency cut-off time for Live rates?
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Currency
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Currency Code
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Cut Off Time (COT)
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Emirati Dirham
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AED
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16:00
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Australian Dollar
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AUD
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12:00
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Bangladeshi Taka
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BDT
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16:00
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Bruneian Dollar
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BND
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15:00
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Canadian Dollar
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CAD
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16:00
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Swiss Franc
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CHF
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16:00
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Chinese Yuan
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CNY
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15:00
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Danish Krone
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DKK
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16:00
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Euro
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EUR
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16:00
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British Pound
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GBP
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16:00
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Hong Kong Dollar
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HKD
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15:00
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Indonesian Rupiah
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IDR
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15:00
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Indian Rupee
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INR
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16:00
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Japanese Yen
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JPY
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11:00
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Sri Lankan Rupee
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LKR
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16:00
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Norwegian Krone
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NOK
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16:00
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New Zealand Dollar
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NZD
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11:00
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Philippine Piso
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PHP
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12:00
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Pakistani Rupee
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PKR
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16:00
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Saudi Arabian Riyal
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SAR
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16:00
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Swedish Krona
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SEK
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16:00
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Singapore Dollar
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SGD
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15:00
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Thai Baht
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THB
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15:00
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United States Dollar
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USD
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16:00
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South Africa Rand
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ZAR
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16:00
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The cut off time is at GMT +8 Time Zone.
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| 6 |
Can I access the service from different PCs? |
| Yes, as long as you meet the minimum system requirements, you can access BizChannel@CIMB from any PC of your choice. |
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| 7 |
Can I access the service from overseas? |
| Yes, as long as your PC has Internet access while you are overseas, you will be able to access BizChannel@CIMB. |
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| 8 |
Does the bank current policy use online personal information for disclosure to third party for marketing or promotional purposes? |
| No. |
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