BizChannel@CIMB
 
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FAQs

 

 

1 What are the items required when I login for the first time?
The items required are as follow:
• 1st email: Email entitled BizChannel@CIMB Login Details
• 2nd email: Email entitled BizChannel@CIMB User Password (with password-protected file)
• SMS notification: PIN to open the password-protected file from 2nd email to retrieve user password
• Security device: Only applicable to System Administrators/Authorisers of Standard/Customised Package (to be couriered to your office mailing address)

2 How do I log in for the first time?

There are 4 steps involved when you login for the first time:

Step 1: Setup of Security Device
Note: The security device will be delivered to your office mailing address


Step 2: Login to BizChannel@CIMB

 

Step 3: Perform “First Time Login” setup

(a) For System Administrators/Authorisers of Standard/Customised Package


(b) Other roles except for System Administrators/Authorisers of Standard/Customised Package

Step 4: Successfully performed first time login


3 How do I login subsequently?
Step 1: At the login page, enter your Corporate ID, User ID and click “Continue” button
Step 2. The following page will appear and you will be prompted to key in your OTP.
(a) For System Administrators/Authorisers of Standard/Customised Package
  • Turn on your security device, enter your PIN. When prompted with "APPLI" on screen, press "1" for OTP.
  • Enter the number shown on screen into the "OTP (One-Time-Password)" field above and click "Login” button after that.
  • Login to BizChannel@CIMB is successful.
(b) Other roles except for System Administrators/Authorisers of Standard/Customised Package
  • OTP will be sent via SMS to your mobile phone.
  • Enter the number shown in the SMS into the "OTP (One-Time-Password)" field above and click "Login” button after that.
  • Login to BizChannel@CIMB is successful.
4 Is there any complimentary training for BizChannel@CIMB?
Yes, there is a complimentary web-based training but it is only applicable for BizChannel@CIMB customers who have signed up for the Standard & Customised Transaction Package. The registration steps are as below:
  1. Visit BizChannel@CIMB Home page at http://cimb-bizchannel.com.my/
  2. Click on “Complimentary Training” under “Highlights” field
  3. Select the available time slot to register for the training
 
 
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For Assistance
Call - 1300 888 828
Email - mybusinesscare@cimb.com
 
 
   
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